This webinar was held on Friday 9th of April 2021.

This webinar was held on Friday 5th of February 2021.

PBI + Qualtrics webinar recording from 29th January 2021.

PBI + Qualtric webinar on how to close to loop: corrective actions in customer experience management.

How to improve service offering based on customer experience and needs.

How to improve sales and loyalty through segmentation based on customer experience and needs.

How does customer experience impact on sales and contract renewals? Does our customer segmentation reflect customers’ expectations of us?

How to measure the impact of customer experience on company performance in project business

How to measure the impact of internal cooperation on company performance

How to listen to and manage your supplier relationships effectively

PBI is organizing a Strategic Experient Management (XM) webinar series to highlight the different aspects of XM. When XM is used as a holistic management tool, your company becomes more effective, interactive and responsive to the needs and changes of the business ecosystem you are in.