How to stop problems in customer relationships from escalating and impacting project margins

Customer experience impacts profitability. To ensure project profitability and customer satisfaction the supplier must keep an eye on how customer experience is developing and make sure minor problems do not escalate. By applying machine learning customer experience risks can be identified early and acted upon before things get out of hand.

Predictive analyticsMikaela Funck16 January 2020Blog post

Increase profitability by predicting customer churn

Customer churn is defined as the process of a customer ending its business with a specific brand, product or service.

Stakeholder and market analytics, Predictive analyticsMikaela Funck20 February 2019Blog post