We help you to understand how experience impacts on sales, profitability and contract renewals.
PBI has over 20 years of research and consulting experience in building stakeholder experience management (XM) processes, specifically within the industrial B2B sector. We help you get your XM processes up and running, aligning them with strategic goals. Our promise is to provide you with actionable knowledge that help you make better strategic business decisions.
Our partnership with Qualtrics creates a winning combination to meet your strategic XM needs.
We offer Qualtrics experience management platform implementation and consultant services as a certified partner. We help you implement your Qualtrics platform, build and implement the processes around it, as well as provide analytics support.
Qualtrics centralizes all experience data on your customer, employee, brand and product, empowering you with the insights you need to make the right business decision. PBI brings market leading industrial B2b research and know-how to the table, and combining it with Qualtrics’ cutting edge technology, PBI and Qualtrics can provide unparalleled strategic XM solutions for B2b companies. Create a culture of action by embedding experience data in your operational systems and automating insight distribution.
We help you answer key strategic questions like:
How do your customers’ experiences impact on sales, profitability and contract renewals?
How does your company’s performance impact on customer experience?
Are you providing the right products, services and performance to the right customers?
Does the customer experience support your strategy execution?
Are you getting paid for your ability to provide value to your customers?
Where to start?
Let’s do a quick Customer Experience Management maturity assessment of your company together!
Featured Insights
Webinars
